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Legal Terms For Your Account

One Legal hub gives you our account terms, privacy duties, cookie settings, wallet record rules for DANA, OVO, GoPay and QRIS, plus the eligibility wording we apply before…

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CONTACT PATHS

Three Ways To Reach Legal Support

A legal question should reach the right desk, not get lost in general chat. We give you three contact paths so you can ask about account terms, privacy data, cookie choices, payment evidence, or access restrictions with enough context for our team to answer. Include your registered phone number, the device you used, and the transaction reference if DANA, OVO, GoPay or QRIS is part of the question.

Team online

Live chat 10:00-22:00 WIB

Use live chat for urgent legal access questions, such as a locked account or a request to correct profile details. We ask for your registered phone number before discussing account-specific terms.

Email [email protected]

Email is better for privacy, cookie, and records requests because you can attach screenshots and wallet references. We read legal emails daily and reply with the next account step in writing.

Account Legal form

From mobile, open Account, choose Help, then Legal Request to send a structured case. The form captures your browser, time stamp, and selected issue so we can trace the policy record.

ACCOUNT RIGHTS

Six Controls Behind Your Legal Rights

Your legal rights are easier to use when the account record is clean and traceable. We separate profile data, wallet logs, cookie choices, device sessions, and support cases so a request can…

Profile data handling

Your phone number, login name, and account status are used to identify the account and apply our terms. If profile details are wrong, request a correction before making wallet changes.

Cookie choice record

Cookies help remember session status, language, and security checks. You can change browser cookie settings at any time, but some Legal and Account pages may ask you to log in again.

Wallet evidence

DANA, OVO, GoPay and QRIS references are stored with time, amount, and account link so disputes can be reviewed. We do not edit transaction logs after a case is opened.

Session security

If your account opens from a new device, we may ask for extra confirmation before legal or wallet changes proceed. This protects your rights when a password has been shared or reused.

Retention checks

Some records can be corrected or removed after review, while transaction and dispute records may need to stay for operational and legal reasons. We explain the result in your support case.

Change requests

Send correction, access, or deletion questions through email or the Account Legal form. We verify the account first, then route the request to the team that handles that record type.

Legal Questions We Hear Often

Before you open or continue using an account, you may want clear answers about legal access, privacy data, wallet records, and account changes. These answers explain how we handle common requests without turning the page into a general service pitch. For account-specific help, contact us from the registered profile so we can verify you before discussing details.

Our account terms apply from the moment you create login details and use the wallet or lobby. They cover eligibility, profile accuracy, wallet evidence, account security, and dispute handling for Indonesia where local law permits access.

Yes. Email [email protected] or use Account, Help, Legal Request after logging in. We verify the registered phone number first, then explain profile data, session logs, wallet records, and support cases linked to you.

We keep payment references with time stamps, account links, and transaction status so wallet questions can be checked. These records support legal duties, dispute review, and security checks rather than broad public reporting.

We may verify you when a profile change, withdrawal request, new device, or legal request looks different from normal account activity. The check helps us avoid changing records for the wrong person.

You can adjust cookies through your browser settings and may need to log in again after changes. Some cookies support session security, language display, and Legal page access, so parts of the account may reload.

Access and eligibility depend on local law and are available only where local law permits. If a region, identity check, or account status does not meet those conditions, we may restrict access or close the request.

Open Account, Help, Legal Request, then choose correction as the issue type. Add the correct detail, your registered phone number, and any DANA, OVO, GoPay or QRIS reference if the change affects wallet records.

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